Frequently asked questions

Where can I find my API key/token?

The API key/token associated with your account can be found on the the Account page when you are logged on Triage. On this page you will find an 'API access' section containing it.

See this page for more information on how to use it.

Why is this dropped file not in the downloadable files section?

We try to make informed decisions on which files to expose in the report, mostly to avoid clutter. This unfortunately means some files slip through.

There is a feature that forces Triage to dump and expose a file. This can be achieved by manually deleting a file in Windows File Explorer.

See this blog post for more information.

Do not hesitate to tell us by using the feedback button if you think a file should have been dumped and exposed.

I have another (technical) question that is not in these docs.

For business inquiries, please contact us at info@hatching.io

For other questions, feel free to contact us as at support@hatching.io. Or, click the feedback button on an analysis page if you have feedback about a specific analysis. This will tell us what analysis the feedback is about.